Refunds, Payments and Cancellation

Current availability

Subscription checkout is currently unavailable. Sandbox transactions are tests, collect no real payment and grant no live paid access. Published monthly prices remain unchanged.

About this policy

Flieva LLC, company number 2026-002099858. Registered office: 30 N Gould St, STE R, Sheridan, WY 82801, United States. Subscription fees cover Flieva software only, not recruitment, job placement, government fees or university fees. Paystack is the intended payment processor for Flieva subscriptions. Checkout is not connected yet, and no subscription payment can currently be collected. When enabled, the checkout will show the amount, currency, taxes and renewal terms before payment. Flieva remains responsible for its service and refund policy. For billing or refund requests, contact billing@flieva.com. Paystack payment-processing terms are available at https://paystack.com/terms

Refund eligibility

Flieva offers a 30-day money-back guarantee. Request a full refund of a Flieva subscription payment within 30 days of that payment, including renewal payments. You do not need to show a technical fault to qualify. This covers Flieva software subscription payments, not payments made to employers, governments, universities or other third parties. After 30 days, contact us about duplicate charges, billing errors or service problems. Nothing in this policy reduces refunds or other remedies required by law.

Consumer withdrawal and mandatory rights

Where your country's law provides a withdrawal period, you may exercise it within the applicable time limit, including eligible 14-day rights for an initial subscription purchase. Renewal payments and digital delivery may have different rules. We do not treat use of Flieva alone as a waiver of your rights. Any legally valid waiver requires the consent and acknowledgment required by applicable law. Nothing in this policy limits mandatory consumer remedies or any greater rights applicable to your purchase.

How to request a refund

On Flieva.com, open Billing and select Request a refund. Enter your account email, country of residence at purchase and payment reference. A reason is optional. Prepare refund request opens your email app; send that email to billing@flieva.com to submit it. If your email app does not open, email us directly with those details. No refund is issued merely by opening the form. Never send card numbers, passwords, identity documents or verification codes.

Country-specific rights

We assess the law applicable to your purchase using your residence at purchase and the transaction circumstances, rather than your IP address or display currency. Your statutory rights apply alongside our 30-day guarantee; any greater mandatory right prevails. EU/EEA and UK customers may have a 14-day withdrawal right for qualifying distance contracts, subject to the service/digital-content rules and any legally valid consent. Using Flieva alone is not treated as a waiver. Nigerian customers retain remedies for deficient services under the Federal Competition and Consumer Protection Act. Customers in other countries retain the mandatory cancellation, refund and service remedies applicable to their purchase. We do not use a country selector to automatically reject a request.

Official references: https://europa.eu/youreurope/citizens/consumers/shopping/shopping-consumer-rights/index_en.htm ; https://www.legislation.gov.uk/uksi/2013/3134 ; https://fccpc.gov.ng/consumers/ .

Paystack processing

Flieva assesses eligibility and initiates approved Paystack refunds. Depending on the payment method, refunds may be full or partial and return through the original payment method where supported. Paystack or the receiving bank may require further processing steps. We confirm initiation and completion separately; queued or processing does not mean received. Paystack does not return the merchant’s original processing fee to Flieva; this does not reduce a customer’s entitlement under our full-refund guarantee or mandatory law. There is no universal instant-refund promise. Official guidance: https://support.paystack.com/en/articles/2127106 and https://paystack.com/docs/payments/refunds/ . Paystack’s terms: https://paystack.com/terms .

## Refund processing

Approved refunds are returned to the original payment method where possible. Processing and bank posting times vary; we do not promise instant receipt. Applicable statutory refund deadlines remain binding. Access funded by a refunded payment ends when the refund is confirmed. Duplicate requests do not result in duplicate refunds.

Subscription cancellation

You can stop future renewal through the subscription-management link in your receipt or by contacting billing@flieva.com. Cancellation normally takes effect at the end of the current billing period, with access continuing until then. Canceling renewal does not automatically refund an earlier payment. Checkout discloses the price, taxes, billing period and renewal terms before purchase.

Updated 14 October 2026.