Technical Support Specialist

We are looking for a new Technical Support Specialist to become a part of our help desk support team. In this position, you answer complex questions about our hardware, so you should have several years of experience in a related field or a degree in information technology or computer science. You will deal with customers on a daily basis, and may occasionally deal with frustrated individuals, so you must be able to remain calm as you help them solve the problem. You should be comfortable using a ticket system and Microsoft Active Directory and Outlook to deal with clients. Technical Support Specialist Duties and Responsibilities Help customers troubleshoot issues with their hardware Transfer customers to another department or specialist when necessary Order replacement products or components Track customers helped in our support database Technical Support Specialist Requirements and Qualifications Bachelor's degree in IT or computer science preferred Communication skills High computer proficiency Desktop support experience