Help centre
Frequently asked questions
Quick answers about Flieva. Can’t find yours? Tap the chat button to ask Flieva’s assistant or a person from our team, or see Support for email addresses.
Getting started
What is Flieva?
Flieva helps you plan working, studying, visiting or moving abroad. You can search international jobs and apply on the employer's own website, find scholarships, courses and universities, check your visa route on official government sources, compare countries, and build a CV. Browsing and searching are free; paid plans unlock more tools. Flieva is not a recruitment or visa agency and never guarantees jobs or visas. About Flieva →
What can I do for free?
With a free account you can browse international jobs, search by keyword and apply on the original websites, browse courses, scholarships, visit ideas and official visa guidance, filter jobs by job type and country after signing in, use FlieBot for 5 minutes a day, preview a CV with a Flieva watermark, make one country comparison and one Find My Route preview a day. Paid plans unlock saving and downloading CVs, advanced filters and more. Plans →
How do I create an account or sign in?
Tap Sign in at the top of flieva.com. You can use your email and password or Continue with Google. To create an account choose Sign up and confirm your email from the message we send you. Flieva accounts are for people aged 18 and over. Sign in →
I didn’t get the confirmation email. What should I do?
Look for the confirmation email in your inbox and your spam or promotions folder, then tap the link inside. If it hasn’t arrived after a few minutes, try signing in again to get a new one. If it still doesn’t come, open the support chat and ask for a person. Sign in →
I forgot my password. How do I reset it?
Tap Sign in, then Forgot password?, enter your account email and follow the link we email you. Check your spam or promotions folder if it doesn't arrive within a few minutes. Never share your password with anyone, including Flieva. Sign in →
How old do I need to be to use Flieva?
Independent Flieva accounts are for people aged 18 and over. Young people aged 13 to 17 can use Flieva only after a parent or legal guardian signs in, completes the parental consent form and Flieva Support approves it. Accounts for under-13s aren't offered. Parental consent →
Can I use Flieva in another language or in dark mode?
Use the Language menu to switch Flieva between English, Pidgin, Français and Español. The sun/moon button switches between light and dark appearance. Flieva home →
Is there a Flieva app?
The Flieva Android app is on its way to Google Play. Until then you can use flieva.com on your phone and add it to your home screen from your browser menu (Add to Home screen or Install app) so it opens like an app. Flieva home →
Plans and payments
How much does Flieva cost?
Flieva has a Free plan and three monthly plans: Essential, Plus and Complete. Current prices in your currency are on the Plans page. If you pay in naira, the Plans page shows the exact naira amount before you pay. Compare everything each plan includes on the Plans page. Plans →
How do I subscribe? Do I have to renew every month?
Open the Plans page, choose your currency and tap Subscribe on the plan you want. Paying in naira goes through Paystack (card, bank transfer or OPay). Other currencies are charged in US dollars by card through Stripe. Tick “Renew automatically every month” for a monthly subscription, or leave it unticked to pay for one month only: it doesn’t renew and you go back to the Free plan when the month ends. Checkout shows the exact amount before you pay. If you're using the Android app, subscribe on flieva.com and your plan works in the app too. Plans →
How can I pay?
In naira (NGN) you can pay through Paystack by card, bank transfer or OPay. In other currencies you pay in US dollars by card through Stripe. Flieva never sees or stores your full card number. Prices in other currencies on the Plans page are estimates; checkout shows the real charge. Payments and refunds policy →
How do I cancel my subscription?
Open the Billing page and tap Cancel future renewal on your payment. You won't be charged again, and your plan stays active until the end of the period you already paid for. Cancelling doesn't refund an earlier payment on its own; see refunds if you need one. You can also email [email protected]. If you paid for one month only, there’s nothing to cancel: it ends by itself and you go back to the Free plan. Billing →
Can I get a refund?
Flieva has a 30-day money-back guarantee: you can ask for a full refund of any subscription payment within 30 days of that payment, including renewals. Use the refund request on the Billing page or email [email protected] from your account email with your payment reference. Refunds go back to the original payment method; card refunds usually show within 5 to 10 business days, depending on your bank. Payments and refunds policy →
I paid but my plan isn’t showing. What should I do?
After paying, wait a minute and refresh the Billing page; your plan usually appears within a minute. Please don’t pay twice. If you were charged and your plan still isn’t showing, or you were charged twice, email [email protected] or open the support chat and ask for a person. Billing →
How do I change my plan?
Open the Billing page to see the options for your subscription. If changing plans isn’t offered there for your payment, email [email protected] or open the support chat and ask for a person. Billing →
Where can I find my receipts?
Your confirmed payments are listed on the Billing page while you're signed in. Payment receipts are also emailed by the payment provider (Paystack or Stripe) to the email you paid with. Billing →
Jobs, study and visas
How do I find and apply for jobs?
Open Jobs to search international listings from public job boards and employer career sites. Applying is free: you apply on the employer's original website. After signing in you can filter by job type and country; paid plans add advanced filters such as location and visa sponsorship. Flieva never charges a recruitment or job-placement fee. Jobs →
Does Flieva charge fees or guarantee jobs or visas?
Flieva never charges a fee to get a job or a visa and never guarantees either. Be careful with anyone who asks you to pay for a job offer or a "guaranteed" visa. Flieva's Scam check tool helps you spot warning signs, and visa information always links to the official government source. Tools →
How do I find scholarships, courses and universities?
Open Study to browse scholarships, courses and admissions with deadlines and funding details, and search universities in about 200 countries. Every listing links to the official provider. Paid plans add study preparation: an admissions checklist, language tests and interview practice. Study →
How do I find out which visa I need?
Use Visa Finder (Find My Route) in Tools: enter your passport, destination and reason for travel and Flieva points you to the official government route, requirements and fees. Free accounts get one preview a day; paid plans have unlimited use. Flieva shares official information, not legal or immigration advice, so always confirm with the official authority. For detailed visa questions you can also ask FlieBot. Tools →
How does Compare countries work?
Compare countries asks for your nationality, occupation and situation and suggests three destinations that fit you, with what suits you and what to watch out for. Free accounts get one comparison; Essential has 5 a month, Plus 20 and Complete 100. Flieva home →
I’m an employer. How do I post a job?
Employers can post jobs and connect their hiring system from the employer pages at flieva.com/employers. Jobs go live after review. For help with job submissions or the employer portal, email [email protected]. For employers →
Tools
How do I build my CV?
Open Tools then CV Builder, answer the questions and Flieva builds your CV. On the Free plan you can preview it with a Flieva watermark. Paid plans let you save and download without a watermark: Essential includes 2 CV templates (including a Europass-style CV), Plus 5 and Complete all 9. Tools →
Which cover letter, résumé and letterhead templates are included?
Application templates come with paid plans. Essential includes 1 cover-letter, 1 letterhead and 2 résumé templates; Plus adds a second cover-letter template; Complete has the full collection: 9 CV, 5 letterhead, 4 résumé and 4 cover-letter templates. Plans →
How do I store my documents?
Sign in and open Tools then Document vault. Choose a PDF, PNG, JPEG or TXT file up to 2 MB, name it, pick its type and save. Essential stores 10 documents, Plus 25 and Complete 50. Your vault is private to your account. Tools →
What is FlieBot and how much can I use it?
FlieBot is Flieva's research assistant for travel preparation questions. You get 5 minutes a day on the Free plan, 15 on Essential, 25 on Plus and 60 on Complete; the time resets every day at 00:00 UTC. This support chat is separate and is for help with Flieva itself. Flieva home →
How do I practise for an interview?
Open Tools then Interview prep, choose your interview type and route, practise timed questions and review the feedback. Answer honestly using your real plans and documents. Tools →
How do I track my plan and deadlines?
Plan your journey from the home page by choosing your purpose, then track your job, study and visa preparation, deadlines and next steps in your account. You can switch on daily next-step reminders in Settings. Flieva home →
How does the document checklist work?
Open Tools then Document checklist and choose your route. Mark each document as confirmed, unavailable or not sure, and update it as you prepare. Always check the final list with the official authority. Tools →
How do I estimate the cost of my move?
Use the fees and currency tools in Tools to plan the full cost for your destination and route: application charges, travel, accommodation and insurance. Exchange rates shown are estimates. Tools →
Can I get reminders on WhatsApp?
You can switch on WhatsApp reminders for your deadlines in Settings by adding your phone number and agreeing to receive them. You can turn them off at any time in Settings. Flieva home →
How do referrals work?
Sign in and open Referrals: Flieva gives you a code and link to share. When someone signs up with it, their account is linked to yours for the referral feature. Flieva home →
Your account, privacy and help
How do I delete my account?
Sign in, open Settings and choose Delete account. Review what will be removed, confirm, and send the prepared email from your registered address so we can verify it's you. If you can't sign in, email [email protected] from your account email with the subject "Delete my Flieva account". Delete your account →
How do I download my data?
Sign in and open Settings; under My job applications choose Export my data to download a copy. For any other privacy request, email [email protected]. Privacy policy →
Is my information safe?
Flieva doesn't sell your personal data and never stores full card numbers. Read the Privacy policy for what we collect and why. Never send passwords, verification codes, card numbers or identity documents in chat or email. Privacy policy →
Something isn’t working. What should I do?
Please refresh the page or close and reopen the tab, and make sure you’re signed in. You can also check the Status page. If it still doesn’t work, open the support chat, tell us what you were trying to do and attach a screenshot; a person from the team will look into it. Status →
How do I contact Flieva?
Support and account help: [email protected]. Billing and refunds: [email protected]. General enquiries: [email protected]. Partnerships: [email protected]. Employers: [email protected]. Flieva is run by Flieva LLC, 30 N Gould St, STE R, Sheridan, WY 82801, United States. Support →
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