E Commerce Operations Executive

Key Responsibilities Manage daily order processing and order fulfillment across e-commerce marketplaces. Handle order management, tracking, dispatch coordination, and delivery status updates. Manage customer returns, refunds, replacements, and return-related issues. Handle marketplace claims, including preparing supporting documents, filing claims, and following up for resolution. Coordinate with warehouse and logistics teams to ensure timely order dispatch and fulfillment. Maintain daily operational records and reports using Google Sheets and MS Excel. Track orders, returns, cancellations, pending shipments, and claim status. Ensure accurate data entry and timely updates across marketplace dashboards. Coordinate with internal teams to maintain smooth day-to-day operations. Required Skills 1–3 years of experience in e-commerce operations preferred. Knowledge of order fulfillment, order management, returns, and claim management. Good working knowledge of MS Excel and Google Sheets . Ability to maintain reports, track data, and manage multiple tasks.