IT Support Specialist / Help Desk (US)

We are seeking a motivated and customer-focused IT Support Specialist / Help Desk to join our team. The role provides technical assistance, troubleshoots hardware and software issues, and ensures smooth day-to-day IT operations. Key responsibilities Provide technical support to employees for hardware, software, and network-related issues. Troubleshoot desktops, laptops, printers, operating systems, and application problems. Install, configure, and maintain computer systems and IT equipment. Assist users with Windows, macOS, email, VPN, and connectivity issues. Manage support tickets, document incidents, and track resolutions. Support user account creation, password resets, and access management. Required qualifications Bachelor's degree or diploma in IT, Computer Science, or a related field (preferred). 0–5 years of experience providing technical support. Proficiency with Windows, macOS, and basic computer hardware. Understanding of networking fundamentals such as TCP/IP, DNS, and DHCP. Experience using ticketing tools like ServiceNow, Jira Service Management, or Zendesk. Nice to have Knowledge of Active Directory and Microsoft Entra ID. Familiarity with IT security best practices. Experience with Microsoft 365 and Outlook.