Senior DTS Support Officer

MinRes can offer you! ASX 200 Company - A dynamic global leader with cutting edge innovation We invest in your career, with a focus on leadership, upskilling, training and development programs Live Your Best Life! Our benefits offer you access to deals, support and discounts to help you unlock the important things in Life – Health, Family, Recreation and Your Future with MinRes The Opportunity Reporting to the Superintendent - DTS Support, this role acts as a senior escalation point for Level 1 and Level 2 incidents, contributing to the stability, maintenance, and continuous improvement of our IT environment. You will provide hands‑on technical support to users, coordinate service desk activities, manage lifecycle processes, and mentor junior support staff, ensuring service delivery is professional, responsive, and aligned with agreed SLAs. Key Responsibilities Provide exceptional customer service while delivering hands‑on Level 1 & Level 2 IT support across hardware, software, applications, and user environments Log, troubleshoot, and resolve incidents in line with SLAs; escalate high‑impact issues to relevant teams or vendors Support desktops, laptops, printers, phones, AV equipment, meeting room technologies, and other peripheral devices Build, deploy, maintain, and repair corporate IT equipment, ensuring compliance with standards and licensing Manage user account provisioning, access control, and onboarding/offboarding processes Participate in hardware/software lifecycle management, including recommendations for new technologies Provide specialist escalation for complex issues and coordinate technical work with DTS Support Officers Identify, implement, and automate service improvement opportunities within the IT support function Contribute to IT standards, processes, and help desk resources; develop and optimise Service Desk operating procedures Assist with rostering, customer satisfaction monitoring, and targeted actions to improve service quality Travel to rem