Senior Director, Operations

As the Senior Director, Operations in Canadian Wealth Management Operations, you will help drive strategy in a large diverse group of departments that supports multiple business lines across RBC. You will provide oversight, coaching, and strategic direction to a large team of experienced managers, collaborate cross-functionally across business lines, and represent RBC at industry associations and regulatory forums. Responsibilities Lead a large team of professionals ensuring and directing regulatory compliance, risk mitigation, and strategic oversight for groups that fall under this mandate ensuring flawless delivery to clients and regulatory bodies. Develop and execute short- and long-term strategies to ensure operational readiness for day-to-day deliverables, new regulations and system implementations. Act as the subject matter expert and senior liaison for all matters with regulators, internal and external auditors, industry peers, and key internal stakeholders. Oversee the design, documentation, and improvement of internal controls, ensuring they meet compliance, audit, and enterprise risk standards. Lead or contribute to cross-functional and enterprise-wide initiatives related to relevant areas such as strategy, compliance, technology upgrades, and operational efficiency as required. Monitor departmental metrics, analyze data trends, and report on operational effectiveness and risk indicators. Support business continuity, operational resilience, and regulatory examinations involving Wealth Management Canada Operations areas under this mandate. Proactively identify risks and recommend mitigation strategies to ensure ongoing compliance with all relevant laws and industry standards. Requirements 10+ years of experience in financial services operations, Canadian and international tax knowledge, including CRA, Revenue Québec, IRS and international reporting requirements and standards preferred, and regulatory compliance experience. Proven leadership experience managing very large and diverse teams and complex operational functions and relationships. Demonstrated ability to lead and drive through strategic change, continual process improvements, and risk mitigation. Experience working in a complex, multi business line environment and product set. Proactively manage and actively contribute to a diverse set of stakeholders. Bachelor’s degree or equivalent work experience. Nice-to-haves Solid understanding of Wealth Management services, processes, industry systems and operations. Graduate Degree in Business, Finance or Accounting designation. Canadian Securities related courses. Knowledge of audit, compliance, or tax risk management in a brokerage or wealth management environment. Benefits A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Leaders who support your development through coaching and managing opportunities. Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high-performing team. Flexible work/life balance options. Opportunities to do challenging work. Opportunities to take on progressively greater accountabilities. Access to a variety of job opportunities across business. Job Data by YubHub .