Customer Value Partner, Enterprise - NHS Accounts

Every team has AI, but few have mastered it. At Multiverse, we're building a tech-first institution that combines work and learning to close the critical skills gap. As a Customer Value Partner (CVP) in the Enterprise segment, you will be the single point of accountability for our customers from the moment a contract is signed. You will lead the end-to-end journey, ensuring every launch is flawless, every program delivers measurable business impact, and every partnership has a clear, data-backed roadmap for expansion. Responsibilities: Independently lead the end-to-end customer journey for a portfolio of Enterprise accounts Build and defend credible, multi-threaded relationships across HR, executive sponsors, and business leaders Partner with executive sponsors to translate complex learning outcomes into specific business impact narratives Independently build 12-month Mutual Action Plans and Discovery Workshops Oversee launch excellence and the critical "First 90 Days" Lead structured Executive Business Reviews (EBRs) Synthesize delivery outcomes into compelling proof Proactively identify expansion and upsell triggers Methodically experiment with playbooks and templates to improve how the work is done Align Delivery, Product, and Support teams to remove barriers About You: 3+ years of experience in Customer Success, Account Management, or Consulting Proven experience of working within the NHS, or managing NHS accounts or contracts as a supplier or partner Natural project leader who can leverage internal teams to deliver a seamless customer experience Data-fluent, able to interpret complex datasets and correlate Multiverse delivery data with a client's internal KPIs Commercial nose for growth, understanding the mechanics of Net Revenue Retention (NRR) Director-ready, able to hold the room during an EBR and navigate difficult conversations Benefits: 27 days holiday (including 3 winter shutdown days) and bank holidays, plus 5 extra days off Bupa private medical insurance, a medical cash back plan, therapy through Spill and gym access through Wellhub Equity for all, with share options for every permanent employee Life insurance at 3x salary, a workplace pension with 4% contribution from us, Cycle to Work and a Tech Scheme Enhanced maternity and paternity leave, adoption and shared parental leave, paid leave after pregnancy loss, and a workplace nursery scheme Hybrid working: 3 days a week in the office, plus 10 days a year to work from anywhere Job Data by YubHub .