Lead Account Manager- Nordics & Benelux

Organizations everywhere struggle with complex software solutions. Freshworks offers a different approach, building uncomplicated service software that delivers exceptional customer and employee experiences. As Lead Account Manager at Freshworks, you'll drive sales into existing defined paying accounts in the Nordic & Benelux region. Your accounts will have strategic importance to the growth of the region. You'll collaborate with teams across Freshworks to manage all aspects of the sales process, including business development, lead management, qualification, evaluation, and closing. You'll advocate multiple Freshworks product lines and champion our innovative Software-as-a-Service products to make organizations more productive, efficient, and customer-oriented. You'll increase spending on existing product lines and cross-sell additional products. Responsibilities: Drive sales in a defined set of paying accounts to meet or exceed revenue targets in the UKI Market. Develop and execute a strategic plan to create and maintain a robust sales pipeline. Manage numerous accounts concurrently and strategically. Manage the renewal process end-to-end. Work alongside the CSM organization to reduce churn in your book of business. Provide regular reporting of pipeline and forecasting. Create and articulate compelling value conversations with C-Level stakeholders. Analyze sales/metrics data from your accounts to help evolve your strategy. Assist customers in identifying industry-relevant use cases and educate customers to make a strong business impact. Develop long-term strategic relationships with key accounts. Keep abreast of competition, competitive issues, and products. Qualifications: 7+ years of experience in direct/field sales with SaaS solutions (B2B environment). Sales experience with ITSM products is a strong advantage. Experience in identifying, developing, negotiating, and closing large-scale technology deals. Experience in presenting a technology suite of products within an existing portfolio of accounts. Experience in proactively growing customer relationships. Prior experience in an environment where they managed a book of business in technology sales. Consult and translate customer business and technology needs into technology solutions. Proven track record of consistent territory growth and quota achievement. Understanding of Customer Experience/Employee Experience in a world of digital business transformation. Job Data by YubHub .