Customer and Trading Manager - Online

Be the first to apply for the Customer and Trading Manager - Online role at Sainsbury's Supermarkets Ltd in Warlingham, Surrey. As a Customer and Trading Manager - Online, you will be responsible for planning and orchestrating the delivery of an online picking and delivery team to ensure the success of the in-store online service. You will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers. Key responsibilities include: Planning and delivering online picking and delivery team operations Leading and coaching a large team of shoppers and drivers Collaborating with other managers to ensure store success Managing performance, capability, and employee relations The online teams work early mornings, with picking items for deliveries usually taking place from 04:00 – 08:00. To be successful in this role, you will need: Previous line management experience in a fast-paced, operational environment Excellent customer service skills and ability to coach others Experience in delivering KPIs and managing employee relations issues Operational leadership skills and ability to work independently We offer a competitive salary of £31,700, depending on experience, store size, complexity, and location. Additionally, you will have access to a range of benefits, including: 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat Annual bonus scheme Free food and hot drinks in-store Generous holiday entitlement and maternity/paternity leave Pension matching contributions Share scheme and wellbeing support At Sainsbury's, we strive to be an inclusive retailer, providing opportunities for colleagues to grow and develop. We offer a range of development opportunities, mentorship, training, and career progression pathways. Job Data by YubHub .