Funeral Director

We’re looking for an empathetic and commercially minded person to join the Co-op Funeralcare team as a Funeral Director. You’ll balance your time between managerial and business tasks, and building strong, trusting relationships with clients. Job Details: £29,776 per annum (£15.27 per hour) Full-time, 37.5 hours per week, Monday to Friday 9am-5pm, plus on-call rota including evenings and weekends Location: Canterbury, Kent, CT1 1BU (with occasional travel to other branches in Kent) Responsibilities: Ensure client needs, service levels, and KPIs are met Be the main point of contact for clients, supporting and guiding them with the help of the wider team Support funerals, conducting ceremonies, leading the team, and carrying the deceased when necessary Refer regulated work, including funeral planning appointments, to a certified colleague Build and maintain relationships with the team, clients, and the community Requirements: A commercial mindset and experience in a managerial role A true customer focus and passion for delivering a great service Ability to capture intricate detail and reflect it in the service delivered Compassion, understanding, empathy, and the ability to keep a cool head under pressure A UK manual driving license Benefits: 30% off Co-op branded products in food stores all year-round 10% off other brands in food stores all year-round Discounts on other Co-op products and services 23 days of holiday (pro-rata, rising with service) A pension with up to 10% employer contributions Access to the Employee Assistance Programme Access to virtual GP and free eye tests Endless career development opportunities, including apprenticeships Friendly, supportive team and the knowledge that you make a huge difference to your community Access to Stream, a money management app Job Data by YubHub .