Service and Engagement Team Leader

We are seeking a Service and Engagement Team Leader to join our team at Target. As a Service and Engagement Team Leader, you will be responsible for leading a team of passionate and knowledgeable Guest Advocates, Service Advocates, and Front of Store Attendants who strive to exceed guest service expectations. The starting pay range for this position per hour is $22.00 - $24.00, and the full pay range for this position per hour is $22.00 - $37.40. Pay is based on several factors which vary based on position, including labor markets and in some instances may include education, work experience, and certifications. As a Service and Engagement Team Leader, you will have the opportunity to develop skills in guest service fundamentals, guest engagement, problem-solving, and conflict resolution. You will also have the opportunity to lead a team, develop talent, and drive business results. Responsibilities: Consistently deliver guest experience commitments to create an Easy, Inspiring, and Friendly guest experience. Ensure every team member understands, is trained, and consistently delivers on Target's guest experience commitments and consistent operations. Actively observe and provide feedback, holding team members accountable while recognising great guest experience moments. Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviours and execution. Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences. Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates, and Front of Store Attendants who strive to exceed guest service expectations. Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning. Understand sales goals, business reporting, and guest insights to plan and execute daily/weekly workload. Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features, and offerings that reward our guests and enhance their shopping experience. Support your direct leader by following up on training completion, checking for understanding, and supporting continuous education opportunities. With guidance from your direct leader, engage in consistent, meaningful development conversations throughout the critical touch points within the team's career path. Personalise recognition and appreciation of your team to reinforce critical guest service behaviours and promote a positive team and guest-centric culture. Quickly respond to any concerns with guests' shopping experience by de-escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues. Ensure your team members stay up-to-date on upcoming major promotions, brand launches, and events. Evaluate candidates for open positions and develop a guest-centric team as directed by your direct leader. Support and enable team members to deliver pick-up and drive-up orders efficiently and accurately to digital guests. Demonstrate a culture of ethical conduct and compliance. Lead and demonstrate a safety culture through modelling and recognising safe behaviours. Model the execution of physical security processes to enhance the in-store security culture. Support merchandise protection strategies across the total store. Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts. Address all store emergency and compliance needs. Requirements: High school diploma or equivalent Must be at least 18 years of age or older Previous retail experience preferred, but not required Lead and hold others accountable Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed Work independently and as part of a team Manage workload and pr