Mid-level Desktop Support Technician

We are seeking a Mid-level Desktop Support Technician to join our Field Services team at a government site in Virginia Beach, VA. As a key member of the team, you will provide direct desk-side support to customers, troubleshoot and repair IT devices, and ensure timely resolution of customer tickets. Responsibilities: Manage the resolution of customer tickets according to established Service Level Requirements (SLRs) Ensure proper ticket-handling according to guidelines Troubleshoot and resolve user computer issues, including hardware and software-related concerns Ensure customer-related tasks are completed within the timeline set Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components Assist other technicians in resolving complex issues Requirements: US Citizen DoD Secret Clearance HS diploma with 4+ years of prior relevant experience Valid DoD 8570 IAT Level II: Security+ or higher Certification Expertise in IT Enterprise Operations Experience with Microsoft Windows OS, version 10 Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software Basic network troubleshooting skills Excellent customer service skills Excellent oral and written communication skills Preferred Qualifications: Organized and detail-oriented Strong leadership skills Self-motivated/self-directing Strong collaboration, prioritization, and adaptability skills Ability to manage and prioritize their own work, and that of their team Independent decision making Analytical thinking Ability to effectively communicate with all organizational levels The hourly rate for this position is $26.45. The pay range for this job level is $50,700.00 - $91,650.00. Job Data by YubHub .