Senior Training Lead

Chime is building a world-class Member Services organization, focusing on delivering high-quality training to its agents. As a Senior Training Lead, you will own training governance for Operations and Member Experience, ensure consistent training delivery across the partner network, and hold BPO partners accountable for delivering high-quality training. Responsibilities: Own training execution across lines of business, ensuring BPO trainers facilitate programs and content as expected Guide a group of BPO master trainer contractors to drive training excellence Travel to partner sites (approximately 30-40% of the time) to train new hire agents and facilitate Train-the-Trainer sessions Own trainer effectiveness, including certification, recertification, and coaching Hold BPO partners accountable for training delivery, using metrics such as graduation rates and trainer certification rates Measure program effectiveness and identify areas for improvement Partner with internal stakeholders and external partners to ensure successful launches and agent readiness Requirements: 7+ years of experience in training, learning, or talent development within a contact center, BPO, or high-volume service environment Proven experience managing outsourced or BPO partners and holding them accountable for outcomes Experience building training governance from the ground up, including certification and train-the-trainer programs Strong coaching skills and judgment to diagnose training issues Comfort with data analysis and evaluation of program effectiveness Ability to influence without authority across internal stakeholders and external partners Willingness to travel domestically and internationally approximately 30-40% of the time Benefits: Competitive salary ($130,000 - $180,000 USD) Bonus and equity opportunities Comprehensive health, financial, and wellbeing benefits Generous vacation policy and company-wide paid days off 1% of time off to support local community organizations Annual wellness stipend Up to 22 weeks of paid parental leave Job Data by YubHub .