Customer Success Representative

You will be part of the EMEA Customer Success team at S&P Global Energy, focusing on delivering value, trust, and delight to customers. Responsibilities and Impact: Engage proactively with customers to understand their needs and ensure they derive maximum value from solutions. Successfully onboard customers and conduct remote and in-person training sessions. Develop and maintain strong relationships with key stakeholders. Monitor and leverage customer data to identify opportunities for further engagement and value creation. Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and success. Collaborate across different functions to create seamless elevated customer experience. Anticipate customer challenges/needs and address them before they escalate. Stay updated on industry/market/regional trends and product developments. Promptly and accurately capture customer engagement activities in Gainsight. What We're Looking For: Fluency in English and German, with demonstrated ability to communicate effectively verbally and in writing. Bachelor's degree in business-related discipline preferred. 3+ years of experience in customer success, account management, or similar role. Proficiency in Gainsight, Salesforce, or similar is an advantage. Industry knowledge (energy, commodities, finance) is an advantage. Strong communication skills, both written and verbal. Proven ability to manage multiple accounts and projects simultaneously. Ability to travel to meet clients. Benefits: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Competitive pay, retirement planning, and financial wellness programs. Family Friendly Perks: Benefits for partners and little ones, too. Job Data by YubHub .