Customer Assistant - Café - Hereford

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Key responsibilities include: Being digitally confident to use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Maintaining impeccable food safety standards while juggling orders and queues. Delivering quality under pressure while focusing on delivering five-star service. Supporting colleagues and contributing to a high-performance culture that meets customer needs. Adapting quickly, working where needed with pace. It's intense but, for the right person, incredibly rewarding. M&S aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy. Job Data by YubHub .