RBC Licensed Insurance Advisor for Home & Auto

We are seeking a Licensed Insurance Advisor for Home & Auto to join our team. As a trusted voice on the other end of the phone, you will provide insurance advice and options to help clients protect what's important to them. Responsibilities: Provide insurance advice and solutions to clients based on their needs through inbound calls Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies Use procedures effectively and seamlessly during conversations with clients Cultivate and maintain relationships with partners to work as one RBC team Requirements: Willingness and ability to successfully obtain the Quebec Damage Insurance certificate delivered by l'Autorité des marchés financiers and the General Insurance License for Ontario Other Than Life and other provinces Bilingualism (English and French) required High level of reading, comprehension and speaking in both languages Exceptional customer service skills with the ability to build strong relationships and connect with clients Flexibility to work all shifts within the hours of operation Digital literacy across a broad range of services Nice-to-have: Possession of the Quebec Damage Insurance certificate delivered by l'Autorité des marchés financiers Post-secondary education Knowledge of insurance products Customer service and/or sales experience in a contact centre environment What's in it for you: Working with an award-winning team A comprehensive Total Rewards package that prioritizes your overall wellbeing Work where you belong as part of a supportive, inclusive team and company Leaders who are invested in your success and provide opportunities to learn, grow and try new things Flexible work arrangements and leaders who support your needs An opportunity to have real impact on the lives of our clients and the communities we serve Job Data by YubHub .