Care Co-ordinator

Fantastic opportunity to join our busy training practice, offering a wide range of services to our local community. Richmond Medical Group is wholeheartedly committed to providing high-quality care for all patients, respecting and encouraging their autonomy. We believe this should be delivered in a way that is sustainable for our patients, our staff, the NHS and the environment. The Care Co-ordinator will work closely with patients, carers, clinicians and wider healthcare professionals to support the delivery of personalised care. The role involves helping patients to access appropriate services, coordinating care across the practice and Primary Care Network (PCN), and supporting patients to better manage their health and wellbeing. Main duties of the job Work closely with practice and PCN healthcare professionals to identify and support patients with their personalised care requirements. Develop and maintain personalised care and support plans in line with best practice guidance. Help patients manage their healthcare needs by answering queries, supporting access to appointments and signposting to appropriate services. Support patients in understanding and participating in shared decision-making regarding their care. Provide patients with accessible information to enable informed choices about their health and wellbeing. Support patients to access self-management programmes, education courses, peer support and community-based services. Coordinate care and help patients, and where appropriate their carers, navigate health and social care services. Liaise with care coordinators and healthcare professionals across the PCN to share knowledge and best practice. Participate in multidisciplinary team (MDT) meetings and contribute to integrated patient care. Clinical Support Duties Following appropriate training and competency assessment, the post holder may be required to: Undertake new patient health checks. Support health promotion and wellbeing initiatives. Record clinical observations, including blood pressure, pulse, temperature, oxygen saturation and body mass index (BMI). Facilitate routine and 24-hour blood pressure monitoring. Undertake wound care and dressings within scope of competence. Support chronic disease management clinics. Act as a chaperone when required. Perform venepuncture. Administer seasonal vaccinations and immunisations. Carry out ECG recordings. Ensure specimens are appropriately labelled, recorded and prepared for onward transportation. Administrative and Practice Support Duties Maintain accurate and contemporaneous patient records in clinical systems. Use practice clinical systems and IT platforms effectively to support patient care, service delivery, QOF achievement, recalls, audits, searches and other practice performance requirements. Assist with data quality activities, maintaining accurate patient records and ensuring information is coded appropriately within clinical systems. Support the delivery of enhanced services, public health initiatives and practice projects. Assist with service improvement and organisational development activities. Ensure clinical rooms are prepared and stocked appropriately for each session. Monitor stock levels and report shortages where necessary. Support infection prevention and control procedures, including safe management of clinical waste and sharps. Ensure equipment and clinical environments are maintained in accordance with practice policies and procedures. Participate in mandatory and role-specific training and development. Person Specification Educated to GCSE level or equivalent. Good standard of literacy and numeracy. Experience of working in a healthcare setting. Excellent communication skills, both written and verbal. Good IT skills, including Microsoft Office and Outlook. Clear, polite and professional telephone manner. Effective time management and organisational skills. Ability to work independently and as part of a team. Good interpersonal skills. Strong p