Private Customer Consultant

In our private customer centres across Germany, we're revolutionising the way we work and advise our customers. We're looking for a Private Customer Consultant to join our team in Mannheim. As a Private Customer Consultant, you will provide tailored advice to our private customers through various digital channels (phone, video consultation, co-browsing, and email) on topics such as accounts, service, personal loans, and precautionary products. Your responsibilities will include: Providing demand-driven advice to private customers through digital media Managing a pool of customers with your experience and seniority, acquiring new customers for the digital, omnichannel private customer segment, and continuously developing customer relationships Identifying needs through standardised consulting processes and referring customers to specialised areas outside your own competence Convincing customers during telephone appointment scheduling and conducting conclusion-oriented and high-quality advisory conversations Actively contributing to the team, promoting the advisory performance of your colleagues, and sharing your expertise in a motivating way Supporting RBC executives in the induction of new employees and assuming deputy tasks in daily control To be successful in this role, you'll need: A banking-related qualification or comparable qualification Particular expertise in digital consulting and sales of personal loans (including hedging) and precautionary products, supplemented by comprehensive knowledge of the entire private customer product range Professional use of digital media (telephony, video consulting, screen sharing) and secure and efficient use of the omnichannel-enabled workstation Sound competence in personal loans, IDD-certified, and reliable fulfilment of all regulatory requirements and quality standards in credit and precautionary business In-depth know-how in financing and precautionary areas, continuously developing your specialist, sales, process, and digitalisation knowledge Confident, routine, friendly, and competent demeanour, with pronounced sales skills and convincing through high customer orientation We offer you a wide range of benefits that cover all your professional and personal needs, including emotional balance, physical fitness, social networking, and financial security. The position is available in full-time and part-time. If you have any questions about the recruitment process, please contact Andrea Lehmann: 069 / 910 - 47703. Job Data by YubHub .