Communication Consultant

The Communication Consultant provides leadership and strategic oversight for customer communication initiatives that support business objectives, customer success, and operational excellence. In this role, you will lead cross-functional projects from planning through delivery while ensuring customer communications are accurate, compliant, timely, and aligned with organisational standards. Responsibilities: Lead and deliver customer communication and business initiatives on schedule, within scope, and aligned with business objectives and customer needs. Create, configure, test, schedule, and send customer notifications in Salesforce Marketing Cloud. Serve as the primary liaison between Customer Communications, business stakeholders, technical teams, legal, marketing, and customer-facing organisations. Coordinate project meetings, facilitate discussions, document decisions, and drive accountability for project deliverables. Plan, develop, review, schedule, and oversee customer notifications and operational communications across approved channels. Ensure communications meet quality, regulatory, accessibility, branding, and customer experience standards. Manage communication calendars and coordinate delivery schedules to minimise conflicts, overlaps, and customer fatigue. Oversee communication readiness activities, including stakeholder approvals, audience validation, quality assurance reviews, and deployment coordination. Requirements: Proven experience leading complex cross-functional initiatives and driving projects through completion. Strong writing and verbal communication skills ensure recipients have clarity on the message. Demonstrated ability to influence, negotiate, and collaborate across a matrixed organisation. Experience managing multiple priorities, shifting business needs, and tight deadlines. Proficiency with Microsoft Office Suite and project management platforms. Strong analytical, organisational, and problem-solving skills. Experience supporting customer communication, customer success, operational communications, or related business functions. Experience creating, managing, or coordinating customer communications and stakeholder engagement activities. U.S. National Base Pay Range: $86,600 - $144,400. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus. Job Data by YubHub .