Manager, International Data Mining

Epiq is seeking an experienced operational and client-service leader to join our Cyber Incident Response business as Manager, International Data Mining. This role will lead the delivery of data mining and document review services for cyber incident response matters across Europe and Asia-Pacific. Responsibilities: Ensure clients receive world-class service during project initiation, data mining, review, and case closure Manage a team of project management & data mining professionals Serve as a point of escalation for client concerns or internal quality challenges Prioritize servicing the growth of our business in the European and Asia-Pacific markets while supporting North America as a secondary objective Build & continuously improve Epiq’s data mining capabilities Personally manage client projects when required Provide mentorship and continuous personal development to team members Implement new software (including AI & machine learning tools) as defined by leadership Complete other special transformative projects as defined by leadership Participate in ongoing professional development Job Requirements: Candidates must have at least 6+ years of experience in eDiscovery Client Services, eDiscovery Project Management, Technology Assisted Review, or Cyber Incident Response Candidates must have extensive experience in managing clients, and thrive on dealing with difficult deadlines or requests Candidates must be technically proficient with Relativity & eDiscovery concepts regarding data culling, including keyword searching & metadata analysis Candidates must be excellent communicators, and raise the bar for written and verbal communication both at Epiq and with customers Candidates must have extensive experience in working independently with Sales teams throughout the lifecycle of a project Candidates must be able to work flexibly to support colleagues in non-European geographies, with corresponding flexibility provided during standard working hours when off-hours support is required Candidates must be able to work with peers in a collaborative environment to maintain a singular standard for processes & policies across continents Ideal candidates will have experience managing people & fostering professional development Ideal candidates will have experience with document review operations Ideal candidates will be industrious and prepared to take the initiative to support a growing business Ideal candidates will have experience with other industry specific tools, such as Canopy Ideal candidates will have experience with machine learning & AI-based culling tools as they relate to eDiscovery & Cyber Incident Response Ideal candidates will have a deep interest in investigating & applying new technology Job Data by YubHub .