Customer and Trading Manager - Convenience

We are seeking a Customer and Trading Manager to lead our convenience store in Leeds, West Yorkshire. As a Customer and Trading Manager, you will be responsible for the day-to-day running of the store, ensuring excellent customer service, and managing a team of employees. Job Responsibilities: Work closely with a small team of managers to ensure the store runs smoothly every day. Take responsibility for the day-to-day running of the store, often being the only manager in with accountability for the full shop. Work alongside a team to complete all tasks, ensuring customers are served efficiently and safely. Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate. Occasionally assist another store in a close-knit network of convenience stores. Requirements: Previous line management responsibilities in a fast-paced, operational environment. Experience providing brilliant customer service and coaching a team to do the same. Ability to deliver KPIs and other performance indicators. Experience managing disciplinaries, performance issues, and other employee relations issues. Leadership skills, with the ability to operate independently in the absence of more senior management. What We Offer: Competitive salary (£31,700) Discount card with 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat, increasing to 15% on Fridays and Saturdays Annual bonus scheme Free food and hot drinks Generous holiday entitlement Maternity and paternity leave Pension scheme with 4-7.5% contribution matching Share scheme Wellbeing support Cycle to Work scheme Special offers on gym memberships, restaurants, holidays, and more Job Data by YubHub .