Senior Manager, Product Design

We are seeking a Senior Manager, Product Design to join the AI/ML Design Team within our Experience Design organisation. In this role, you will lead a team of designers dedicated to building the internal platforms Capital One associates use to develop AI-powered applications. Partnering closely with platform product managers and engineering leaders, you will define the experience strategy and vision for our enterprise GenAI platform, manage the design backlog, and elevate design talent across the team. You will dive deep into our platform infrastructure and technical stack to empower teams across the company to deliver transformative experiences that drive business value and improve customers’ lives. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honour diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you. Role Expectations As a Senior Manager of Product Design, you’ll combine your craft expertise and people leadership skills with an understanding of our customers and the business to co-create innovative solutions to complex problems, drive product strategy and create a thriving team culture of high performing designers. Here are some of the expected competencies for this role: Product Design Expertise : Demonstrate established expertise in product design, leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, help to oversee and optimise the use of appropriate tools, platforms, frameworks and design systems and work with your team to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes. Leadership : Reinforce a positive and inclusive team environment, set goals aligned to broader portfolio strategy, manage stakeholders, remove barriers and train and develop designers who are empowered to reach their potential and enabled to help the business to achieve its goals. Strategic Direction : You'll shape product direction and outcomes by leveraging deep design expertise, user insights, and an understanding of the business. Human-Centred : Advocate for human-centred methodologies that align customer needs and business goals by applying data, research insights, design expertise and a mature perspective to problem-solving across the portfolio. Business-Focused : Demonstrate strong knowledge of products, processes, customers, competitors and broader market trends and use that knowledge to shape how Design should engage. Problem-Solving : Own the problem-solving approach and apply good judgment when exploring alternatives and balancing competing interests or priorities. Collaboration : Engage partner expertise and perspectives from across the organisation to support workstream projects and identify the people needed to move the work forward. Communication : Present work across levels and job functions, modelling a strategic human-centred approach that integrates design frameworks, data and research insights to make the complex accessible, influence stakeholders and achieve desired results. The ideal candidate has a strong portfolio demonstrating your leadership, process, results and impact. Basic Qualifications At least 6 years of experience in a Product Design role. At least 6 years of experience in design and prototyping tools such as Figma. At least 2 years of experience in a people leadership role. Preferred Qualifications At least 8 years of experience in a Product Design role. At least 8 yea