Bilingual Operations Associate, Risk

Float is looking for a Bilingual Operations Associate to join the Approvals function of its Compliance & Risk team. This is an exciting opportunity to be an integral part of the customer journey in a non-traditional, fast-paced environment. The successful candidate will manage initial communication with customers, collect required documentation to determine their compliance, and act as one of the final decision-makers in approving new Float customers onto the platform. Responsibilities: Execute all aspects of initial customer onboarding while maintaining swift service level agreements (SLAs) Work with prospective customers to acquire necessary information and documentation for onboarding and compliance verification Process prospective customers' KYB + KYC applications to ensure compliance with Float's services Collaborate with other Float teams to ensure Float's own compliance with industry regulations and service standards Track and analyze core metrics related to the customer approvals function Requirements: Fluency in both English and French At least one year of experience in an operations or customer-facing role in the financial services industry Previous knowledge of and/or experience with KYB + KYC is highly preferred Experience with B2B SaaS and/or an early to mid-stage startup environment is an asset Spectacular attention to detail and ability to learn quickly Strong communication and problem-solving skills Benefits: Competitive compensation and equity options Hybrid work model with in-office days for connection and collaboration Catered team lunches and dog-friendly office High-trust, high-performance culture Job Data by YubHub .