Operations Support FM

We are seeking an experienced Operations Support FM to join our team in Perth, WA. As an Operations Support FM, you will play a critical role in supporting the delivery of client services in line with contractual requirements. Responsibilities: Support management of the day-to-day operations of the Facilities Maintenance business unit Promote a customer-centric culture across the Facilities Maintenance Team in alignment with Sodexo Values Support the initiation and development of processes and operating procedures to enhance the Facilities Maintenance business unit service delivery Support alignment and compliance to internal Sodexo and external client processes and procedures to support conformance to contractual management plans Support continuous improvement of processes and operating procedures to increase efficiency, simplify work practices, leverage IT system capabilities, and maintain industry best practice Act as a subject matter expert on policies, procedures, and service level agreements Work closely with other business streams of the Facilities Maintenance, Village Services, and Service Centre to provide a synergized, efficient service to the client and optimize shared processes Provide direct support to the Facilities Maintenance Leadership Team for all operational and project tasks Assist with data collection, data analysis, and presentation preparation of high-level presentations and reports Prioritize and coordinate departmental projects and initiatives Assist with the resolution of escalated issues, taking ownership and ensuring outcome Develop and maintain strong rapport with staff and managers at all levels Human resource management and recruitment for the Facilities Maintenance management team Administer performance reviews, development plans, and performance progress Support upskilling and training of operational Leaders in line with enhanced processes and procedures Maintain team SharePoint folder system, archiving, and document control and management Maintain and support management of business unit Action Trackers and Performance Progress Reports Manage and coordinate development workshops, business unit meetings, client partnership meetings, and events Assist with travel arrangements for the Facilities Maintenance Senior Leadership Team Assist the Facilities Maintenance site operations as required Management and maintenance of the Regional Facilities Maintenance Senior Leadership roster Management of the Facilities Maintenance Manager calendar and diary Management and maintenance of the Facilities Maintenance regional roster/s Assist with managing the team of Facilities Maintenance management staff to achieve quality and performance targets Ensure that customers and clients receive consistent and friendly service Job Data by YubHub .