Bank Urgent Care Centre Front Door Navigator

Our Urgent Treatment Centre (UTC) operates a Digital Front Door, a clinically driven digital triage tool designed to improve safety and efficiency across urgent care. As a Front Door Navigator, you will be the first point of contact for patients arriving at the emergency and urgent care departments. You will use a tablet and appointment book to identify patients with booked appointments, confirm their arrival, and direct them to the correct waiting area. You will also greet and direct patients who attend without an appointment, support patients with additional needs, and reduce queueing at the reception desk. Key responsibilities include: Acting as the first point of contact at the entrance to the emergency care and Urgent Treatment departments Using the tablet and appointment book to identify patients with booked appointments Directing patients to the correct waiting area Supporting patients with additional needs Reducing queueing at the reception desk Recording accurate and timely information on the patient administration system Contributing to the evaluation of the Digital Front Door pilot This role offers a salary of £15.52 per hour, including London Living Wage and Holiday Pay. It is a bank position, requiring 12-hour shifts, 7 days a week, finishing no later than 22:00. As a Front Door Navigator, you will play a crucial role in delivering a new model of urgent care in Greenwich, with opportunities for personal growth and influencing the service in your area. Job Data by YubHub .