Réceptionniste polyvalent (e)

We are seeking a motivated and dynamic individual to join our team as a Multipurpose Receptionist at our Pantin site, located just outside Paris. As a receptionist, you will take care of our clients from arrival to departure, ensuring they have a memorable experience. Responsibilities: Welcome clients and manage check-in and check-out procedures Handle billing and payment, providing exceptional service Manage telephone calls and bookings Offer personalized experiences for clients Promote hotel facilities and enhance client stays by suggesting services Perform administrative tasks, such as email management and contract preparation Apply brand and group policies and procedures Embody the Heartist spirit in interactions with clients Participate in quality and quantitative objectives Contribute to client satisfaction and loyalty through the All loyalty program Requirements: Hold a high school diploma or BTS Hospitality and Tourism degree Have initial experience in hospitality Fluent in French and English Possess commercial spirit and adaptability Demonstrate organisational and anticipatory skills Knowledge of check-in/check-out procedures and Opéra Cloud software is an asset We are looking for someone with a warm and welcoming personality, a real smile, and a client-focused approach. Benefits: Join a dynamic and enthusiastic team in a friendly work environment Opportunity to develop skills and grow within the organisation Job Data by YubHub .