Scaled Customer Success Manager

We are seeking a Scaled Customer Success Manager to own health, education, risk, and expansion for Float's Scaled, Unmanaged segment of over 7,000 customers. The successful candidate will design and run digital-led, one-to-many programs, including webinars, support lifecycle email, in-app education, community, and targeted high-impact touchpoints. Responsibilities: Own a book of 7,000+ Scaled customers, guiding them through the lifecycle with one-to-many strategies Track and move adoption, NRR, health score, payment volume, and satisfaction through targeted outreach and digital playbooks Own renewal for the segment and flag expansion opportunities from product usage and health data Build and iterate Float's Scaled CX playbook with leaders across CX, Product, Lifecycle Marketing, and RevOps Partner with teams to execute and improve digital engagement and success visibility Requirements: 4-5+ years in Customer Success at a fast-paced SaaS company Experience building programs and processes that deliver a best-in-class experience at scale Strong proficiency with data analytics and CRM tools Excellent problem-solving and analytical skills Nice to haves: Experience in fintech, payments, or accounting-adjacent products Experience building or tuning churn prediction models with a Data or RevOps team We offer competitive compensation, equity options, and benefits, including a hybrid work model, catered team lunches, and a dog-friendly office. Job Data by YubHub .