Complaints Specialist

We're looking for a Complaints Specialist to join our Sales and Services team within Co-op Business Services (CBS). You'll manage the end-to-end resolution of customer complaints across our Funeralcare business, ensuring excellent customer service and providing insights to improve our services. Key Responsibilities: Manage the end-to-end resolution of customer complaints across our Funeralcare business Ensure customers and members have the best possible experience and get the right outcome/compensation Build an in-depth understanding of issues to identify areas for improvement Remain calm, professional, and polite in all customer interactions Requirements: Good verbal and written communication skills Experience of delivering excellent customer service and resolving customer complaints in a regulated environment Emotional intelligence and resilience Strong planning and organisational skills Benefits: Annual bonus based on personal and business performance 28 days holiday (rising to 32 with service) plus bank holidays Pension with up to 10% employer contributions Access to a subsidised onsite gym 30% discount on Co-op products and 10% off other brands Stream – early access to a percentage of your pay as you earn it Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 24/7 colleague support service Training and support for your development and career progression Cycle-to-work scheme Job Data by YubHub .