Complaints Policy Manager

We're on a mission to make money work for everyone. As our Complaints Policy Manager, you'll lead a team of technical experts and shape how we handle complaints across Monzo. Responsibilities: Leading, coaching and developing a team of Complaints Lead Experts Owning and improving our complaints policy framework Providing oversight and direction on complex complaint handling issues Using insights to identify root causes and drive meaningful improvements Partnering with Product, Legal, Risk, Compliance and Operations leaders Leading our response to regulatory developments, audits and compliance reviews Overseeing specialist activities Requirements: Strong knowledge of UK complaint-handling regulations Experience in leading, coaching and developing technical specialists Ability to see the bigger picture and shape strategy Comfortable managing regulatory governance and control frameworks Strong relationship-building skills Benefits: £41,300 - £52,250 + Incentive Awards Flexible working hours £1,000 learning budget each year MacBook and support for remote workers Lots more! Job Data by YubHub .