Customer Experience Manager

As a Customer Experience Manager at Sainsbury's Supermarkets Ltd in Bicester, Oxfordshire, you will be responsible for ensuring exceptional customer experiences across the store. You will lead a team to deliver high-quality service, manage front-end operations, and oversee daily activities. The salary for this role will be dependent on your experience, store size, complexity, and location, but starts from £27,000. Key responsibilities include: Managing the overall customer experience across the store Leading the front-end checkout operation Overseeing petrol station operations (if applicable) People management, including performance management and scheduling Assuming overall responsibility for running the store at times To be successful in this role, you should have: Previous line management experience in a fast-paced environment A focus on customer service and coaching a team to deliver exceptional experiences Experience in managing performance, disciplinaries, and employee relations Ability to lead operations and make decisions independently We offer a range of benefits, including: Discount card with 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat Annual bonus scheme Free food and hot drinks Generous holiday entitlement Pension matching contributions Share scheme Wellbeing support Cycle to Work scheme Special offers on gym memberships, restaurants, and more Job Data by YubHub .