Business Operations Manager

The Hyperscaler, Data Center and Client Optics Supply Chain team at Cisco moves fast to enable growth and solve cross-functional challenges. As a Business Operations Manager, you will play a critical role in driving strategies that enable the business to scale successfully. You will blend analytical, technical, and operational expertise to drive meaningful change. Responsibilities: Identify, triage, and drive strategic thinking on key questions, issues, and roadblocks facing the organisation. Conduct quantitative research and complex data retrieval to deliver compelling recommendations to engineering and leadership teams. Collaborate on critical operational excellence projects, turning strategic recommendations into reality while developing and tracking critical operating metrics. Minimum Qualifications: Bachelor’s degree in Business Administration, Operations, Industrial Engineering, Computer Science, or a related discipline (or equivalent practical experience), plus 10+ years of professional experience in business operations, technical program management, or management consulting (or Master’s degree with 6+ years of relevant experience). Demonstrated hands-on experience developing and implementing quantitative operational models, capacity frameworks, or forecasting methodologies using complex datasets. Proven experience designing, deploying, and managing operational workflows, processes, or governance frameworks in partnership with engineering leadership and technical stakeholders. Practical experience establishing and tracking operational KPIs, performance metrics, and executive reporting packages across large-scale technical or supply chain organisations. Demonstrated experience managing complex, cross-functional operational programs across multiple technical departments, vendors, or business units. Preferred Qualifications: Familiarity with Cisco Product Development Methodology (CPDM) or similar product lifecycle frameworks. Experience driving process optimisation and operational excellence initiatives within a large-scale supply chain or engineering environment. Strong project management skills with a track record of developing and tracking critical operating metrics for executive leadership. Ability to balance immediate daily operational needs with long-term strategic capability building. Benefits: Medical, dental, and vision insurance. 401(k) plan with a Cisco matching contribution. Paid parental leave. Short and long-term disability coverage. Basic life insurance. Paid time away (vacation, holidays, sick time). Optional 10 paid days per full calendar year to volunteer. Salary Range: $148,500.00 - $193,300.00 Job Data by YubHub .