Lead Product Manager for MSP & Partner Platforms

The Lead Product Manager for MSP & Partner Platforms will be responsible for the end-to-end product direction, roadmap, and agentic AI strategy for Cisco Cloud Control's MSP ecosystem. Responsibilities: Define the MSP Operating Paradigm: Own product strategy for Managed Service Providers,partner organizations that remotely deploy, monitor, and lead complex IT, networking, and security operations across hundreds or thousands of distinct customer tenant accounts. Drive Agentic AI & Autonomous Operations for MSPs: Architect how generative AI and autonomous agentic workflows in Cloud Control empower MSPs to automate multi-tenant policy deployment, cross-customer root-cause analysis, intelligent anomaly detection, and automated ticket remediation at planetary scale. High-Touch Partner & Executive Leadership: Maintain high-touch relationships with MSP C-suite and technical leadership, leading roadmap reviews, early access beta programs, and executive advisory sessions in close alignment with Cisco partner sales. Multi-Tenant Platform & Lifecycle Governance: Own core platform requirements for multi-tenant organization hierarchies, delegated administrator permissions, granular RBAC, co-management models, and streamlined customer onboarding and transfers. Commercial & API-First Ecosystem Integration: Champion API-first architectures to integrate Cloud Control seamlessly with industry-standard PSA and RMM platforms while defining usage-based billing, licensing, and entitlement workflows. Measure Partner Adoption & Business Impact: Use product telemetry and data instrumentation to analyze partner friction, unblocking scalability and operational efficiency for partners leading thousands of customer networks. Minimum Qualifications: Bachelor’s degree with 12+ years of related experience, Master’s degree with 8+ years of related experience, or PhD with 5+ years of related experience, or equivalent related work experience. 8+ years of product management experience in B2B enterprise SaaS, cloud-managed platforms, or enterprise infrastructure. Applied experience building products, platform features, or multi-tenant architectures for Managed Service Providers (MSPs), channel partners, or multi-customer service providers. Background working directly at or partnering closely with managed service providers, telecommunications carriers, or IT systems integrators. Preferred Qualifications: Experience developing AI-powered product capabilities, agentic workflows, conversational assistants, or LLM-based operational tooling. Deep technical fluency in APIs, multi-tenant SaaS isolation, identity federation (SSO, SAML, OIDC), granular RBAC, and cloud security architectures. Comprehensive understanding of the MSP operating model, co-management, and ecosystem tool integrations (PSA/RMM tools). Experience defining commercial workflows, including usage-based billing, multi-tier partner licensing, and subscription entitlement management. Experience sustaining strategic relationships with customer/partner executives and driving decisions across matrixed engineering teams. Benefits: Medical, dental, and vision insurance 401(k) plan with a Cisco matching contribution Paid parental leave Short and long-term disability coverage Basic life insurance Paid time away (vacation, holidays, sick time) Optional 10 paid days per full calendar year to volunteer Salary Range: $194,600.00 - $285,700.00 Job Data by YubHub .