Manager, National Credit

As Manager, National Credit, you will lead operations within Wealth Management Canada's National Credit division. The primary purpose of this position is to supervise and provide leadership for a team supporting time-sensitive, complex exception-based and/or highly specialized credit operations processes. You will be responsible for hiring, onboarding, and training new team members, while providing coaching, recognition, and development for your team in a fast-paced environment. The Manager will provide insights and support to a variety of credit and risk transactions in a high-volume environment. The role requires working with regulators, Internal Controls, Operational Risk, Internal/External Auditors, Finance, and Royal Bank partners to ensure that the team adheres to policies and procedures. Balancing risk and operational efficiency while delivering a high level of client satisfaction are the key components of this role. Responsibilities Managerial Excellence (50%): Provide focus and clarity in establishing individual goals, driving performance management, supporting career development, and rewarding strong performance. Department Support (30%): Conduct operations process oversight on complex exception-based and/or highly specialized processes to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met. Process Improvement (15%): Reduce risk, increase efficiency, or enrich customer service by suggesting process changes and/or system modifications. Training & Documentation (5%): Develop and provide ongoing training support for team members related to department processes and systems, and develop and maintain department procedures. Requirements 4-year degree from an accredited university or equivalent, or High school diploma or equivalent with demonstrated experience. 5+ years of securities, banking, technology, and/or job-specific industry experience. Canadian Securities license (recommended). 2+ years of demonstrated and sound managerial experience leading and managing a team. Advanced problem identification, analytical, and resolution skills. Experience with change management and leading teams through transition. Nice-to-haves Leadership & People Skills – Ability to build, direct, and develop high-performing teams; attract and retain talent. Industry Expertise – Securities/Financial Services regulatory and audit experience; knowledge of brokerage operations and vendor management. Strong understanding of Wealth Management products and solutions. Credit Expertise - 3+ years of credit operations and margin lending (securities, margin, options, and derivatives products). Wealth Management business knowledge and dealing with a Full Service and Direct Investing Platform. What's in it for you? A comprehensive Total Rewards Program includes bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Leaders who support your development through coaching and managing opportunities. Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high-performing team. Flexible work/life balance options. Opportunities to do challenging work. Opportunities to take on progressively greater accountabilities. Access to a variety of job opportunities across the business. Job Data by YubHub .