Senior Software Technical Support Team Member

As a Senior Software Technical Support Team Member, you will support the United States Postal Service. Key responsibilities include: Monitoring technical and operational risks Identifying application, infrastructure, integration, vendor, and organizational dependencies Assessing the effect of dependencies on business-driven delivery timelines Performing critical-path and schedule-feasibility analysis Supporting risk-burndown planning and reporting Coordinating subject-matter experts to investigate and resolve issues Supporting/Investigating production incidents, performance problems, defects, and maintenance activities Reviewing technical requirements, proposed changes, and cross-system impacts Supporting release readiness, implementation coordination, and operational readiness Providing evidence-based recommendations to management Explaining why a proposed timeline is achievable, achievable with conditions, or not achievable The ideal candidate will have: A degree from an accredited College/University in the applicable field of services 8+ years of relevant experience Minimum of 7 years’ experience in enterprise software development One of the following certifications: SAFe RTE (Release Train Engineer), SAFe Architect, PMI ACP (Agile Certified Practitioner) Experience working with complex enterprise software environments, including understanding application and server architecture, APIs and system interfaces, databases and data flows, Windows and/or Linux environments, network and infrastructure dependencies, production and test environments, cloud or hosted-system dependencies, release and implementation processes, third-party and vendor integrations Occasional after-hours support for planned software releases, implementations, high-priority production incidents, emergency issue resolution, and critical stakeholder or operational events Benefits include: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays Job Data by YubHub .