Teleconsultant

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. As a Teleconsultant at our Saint Herblain office, you will be part of a dynamic team of around 30 people in our National Customer Relations Centre. Your role will involve handling incoming and outgoing telephone calls, responding to customer queries, and providing solutions. Responsibilities: Handle between 50 to 70 calls per day Respond to customer queries or propose solutions based on internal processes Record calls in management tools with quality Redirect calls to the right person if necessary Add documents to claims files Profile: Hold a minimum of a Baccalaureate or equivalent qualification Have at least 2 years of experience in call centres or telephone platforms Possess excellent communication skills, a sense of service, and teamwork abilities Demonstrate qualities such as rigour, empathy, dynamism, positivity, curiosity, and adaptability Benefits: Quarterly bonuses RTT (Reduced Working Time) Meal vouchers Teleworking (3 days a week) Leisure CSE (Comité Social et Économique) Family mutual insurance (with optional top-up) 50% reimbursement of transport costs Salary: 24,463€ Job Data by YubHub .