Senior Technical Analyst

A Senior Technical Analyst provides technical assistance across various service lines and locations. The Analyst will troubleshoot and resolve hardware, software, and network issues, ensuring smooth operation of end-user systems. Effective communication and problem-solving skills are crucial in this customer-facing role. Responsibilities: Proactively identify and resolve problems, including root cause analysis Contribute to and maintain policies, procedures, and operational documents Lead or participate in IT projects and initiatives Drive process improvements, automation, and service optimization Provide technical support and guidance to all enterprise users Manage service requests and incidents through ticket systems Escalate conflicts and issues appropriately Ensure work aligns with agreed service levels and department guidelines Continuously improve service and performance Collaborate with Global TI towers and vendors Provide on-site and remote support Requirements: Trade Floor experience and knowledge of Front Office Technologies Knowledge of Microsoft Operating Systems and Windows-based desktop/laptop/virtual applications Strong understanding of ITIL Strong communication skills, problem-solving abilities, and customer service orientation Excellent organisational and interpersonal skills Proven ability to work independently and collaboratively in pressured environments Nice-to-have: Fluency in French and English Benefits: Comprehensive Total Rewards Program Leaders who support your development Opportunities to work with the best in the field Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team World-class training program in financial services Job Data by YubHub .