Product Administrator: Document Management System

Technology and data are at the heart of the Serious Fraud Office (SFO). The Document Management System (DMS), built on SharePoint, is a critical service supporting around 850 users across operational and corporate teams. It enables secure information storage, retrieval and collaboration while helping the organisation meet its information management, public records and data protection obligations. The Product Administrator is part of the Information Management and Systems team and supports the effective delivery of the Document Management System. The role involves working with users across the organisation to support data cleansing and migration activities, provide guidance and training, and promote effective use of the system. The post holder will also support the administration and continuous improvement of the Document Management System, contribute to business-as-usual support activities, and assist with wider Information Management and Systems team priorities as required. Responsibilities: Administer and maintain the SFO’s Document Management System, supporting its ongoing effectiveness and improvement. Develop expert knowledge of the Document Management System and related information management processes. Support system configuration, testing, upgrades and enhancements with suppliers and IT colleagues. Provide advice, guidance and training to users across the organisation. Respond to user queries and requests, managing accounts, permissions, metadata and filing structures. Support the administration and development of the SFO’s Information Management tool, ActiveNav, including reporting and data quality activities. Promote best practice in information management, records management and data protection. Monitor system usage and produce reports to support compliance, adoption and service improvements. Maintain user guidance, training materials and support documentation. Contribute to wider Information Management and Systems team priorities, projects and initiatives as required. Benefits: Salary of £41,203 - £43,926 per year Contribution of £11,936 towards Civil Service Defined Benefit Pension scheme Generous annual leave provision of 25 days increasing to 30 days after five years’ service Discretionary performance-related bonus scheme Interest-free season travel ticket, bicycle loan and cycle to work scheme Access to the Rental Deposit Salary Advance Scheme Opportunities for learning and development Flexible working arrangements and family-friendly policies Voucher for eye care and discounted spectacles Access to a range of discounts through membership of the Civil Service Sports and Social Club Job Data by YubHub .