Channel Account Manager I

As a Channel Account Manager I at Huntress, you will play a critical role in driving revenue through engagement, expansion, and retention across the partner base. You will act as a trusted advisor to customers, delivering solutions that increase satisfaction, strengthen Huntress adoption, and create measurable value across their environment. Responsibilities: Own and grow relationships with multiple contacts inside assigned customer organizations Drive renewals and expansion opportunities across your book of business, including upsell and cross-sell motions where appropriate Contribute to team goals around retention, expansion, and customer satisfaction Work cross-functionally with internal teams including Sales, Marketing, Support, SEs, TAMs, and leadership to remove blockers and improve the customer experience Maintain strong operational hygiene in CRM, document customer activity clearly, and keep next steps and opportunities moving forward Use AI tools to prepare for partner meetings, summarise calls, and stay organized Requirements: 2+ years of experience in account management, direct customer sales, or a similar post-sales or commercial role Strong experience in SaaS, preferably related to the cybersecurity industry Experience with Salesforce or other similar CRM platforms Strong bias to action and the ability to get things done efficiently and effectively Ability to manage multiple stakeholders, maintain momentum on renewals and expansion conversations, and communicate clearly across internal and external teams What We Offer: Fully remote work At least one annual trip to the US for Summer Summit, with additional local events in Australia New starter home office set up reimbursement ($800 AUD) 12 weeks paid parental leave for both primary and secondary carers Monthly digital allowance for personal phone and internet costs ($185 AUD) Monthly home office tech stipend to upgrade or replace equipment ($40 AUD) Subsidised private health insurance through our preferred provider Stock options for all full-time employees Access to the BetterUp platform for coaching, personal, and professional growth Job Data by YubHub .