Manager, Productivity and Efficiency

The Manager, Productivity and Efficiency supports the COO group within Technology and Operations, with a primary focus on transformation and operations of productivity and efficiency measurement. The Productivity & Efficiency function is a core pillar of the COO group, driving forward strategic initiatives across process automation, digital workplace collaboration, data analytics, and workforce optimization. Responsibilities: Delivery Tracking & Accountability: Track and monitor all COO deliverables, projects, and commitments against timelines and quality standards Maintain clarity on priorities, deadlines, and dependencies across the team Consolidate and report on delivery status; flag delays, risks, or blockers immediately Support team members in meeting commitments through tracking, coordination, and follow-up Productivity & Efficiency Measurement: Support measurement methodology development and governance for productivity initiatives, including AI-enabled solutions Define key performance indicators (KPIs) and measurement frameworks to quantify productivity gains and efficiency improvements Partner with stakeholders to establish baseline metrics and track ongoing performance of new tools, processes, and AI implementations Support ROI analysis and benefit realization reporting to demonstrate value delivery and justify continued investment Data Coordination & Systems Interface: Serve as the primary liaison between the COO team and the data team Define and communicate COO team data requirements (sources, frequency, format, quality standards) Monitor data delivery timelines and quality; escalate delays or issues to data team leadership Troubleshoot integration breaks and coordinate resolution with the data team Maintain documentation of data dependencies and refresh cycles for team reference Escalate systemic data issues when solutions require investment or reprioritization Performance Reporting & Visibility: Create dashboards and reports that show whether the team and initiatives are on track Monitor key metrics (productivity targets, project timelines, benefit realization, risk remediation status) Compile weekly/monthly performance summaries for leadership review Support data analysis for performance insight and decision-making Process Management & Continuity: Document standard operating procedures for all recurring COO processes Maintain stakeholder lists, contact protocols, and communication preferences Create checklists and runbooks for complex or cyclical activities Identify opportunities to automate or simplify repetitive administrative work Ensure operational continuity through documentation and cross-training Team Operations & Administrative Support: Organize and maintain master calendars, meeting schedules, and stakeholder communication cadences Manage administrative functions: scheduling, correspondence, document preparation, expense tracking Coordinate handoffs and dependencies between team members Provide backup support during team absences to maintain continuity Requirements: 2+ years of professional experience in one or more of the following areas: finance, accounting, reporting, transformation, or operations Demonstrated experience with performance measurement, KPI development, or business metrics reporting Strong organizational and time management skills Ability to translate team needs into clear requirements for data and system partners Detail orientation and follow-through Clear communication and proactive escalation Ability to learn multiple functional areas quickly Systems thinking and problem-solving Flexibility and ability to prioritize in a dynamic environment Nice-to-Have: CPA (Chartered Professional Accountant) PMP (Project Management Professional) or equivalent project governance certification Experience with productivity measurement frameworks or AI/automation impact assessment Familiarity with RPA, analytics tools, or enterprise reporting platforms What we offer: A comprehensive Total Rewards Progra