E2E Content and Customer Experience Design Specialist (12m Fixed Term Contract)

We are seeking an E2E Content and Customer Experience Design Specialist to join our Groceries Online team at Sainsbury's Supermarkets Ltd in London. As an E2E Content and Customer Experience Design Specialist, you will shape and improve end-to-end customer journeys by interrogating as-is experiences and designing clear, evidence-led to-be journeys. You will identify customer pains and opportunities, recommend practical, commercially valuable solutions, and lead the creation of journey maps and service blueprints across digital journeys such as websites, apps, checkout and loyalty. The successful candidate will have experience in Content Design, Service Design or Customer Experience, with strong creative and problem-solving capabilities across digital and service contexts. You will be able to work in an agile, collaborative environment, using data, research and testing to inform your design decisions and measure impact. Key responsibilities include: Contributing to the identification, definition and delivery of end-to-end content and customer experience recommendations for Groceries Online journeys Creating and maintaining as-is and to-be customer journey maps and service blueprints Planning and facilitating workshops with stakeholders and customers to explore journey problems and define opportunities Championing the voice of the customer through user research and usability testing Designing and delivering content in line with brand, tone of voice and content design standards Developing and applying content patterns, messaging frameworks and reusable components to drive consistency and efficiency Embedding inclusive and accessible design principles in all work In return, Sainsbury's offers a competitive salary, a range of benefits including a colleague discount, pension scheme, life cover, and performance-related bonus, as well as a supportive and inclusive work environment. The role is a 12-month fixed-term contract, working on a full-time basis. Job Data by YubHub .