Operations Lead (Retail) (Full-time)

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world,shifting it from a traditional gift to a personal choice rooted in self-expression. The Operations Lead is a critical member of our store leadership team, with a keen eye for detail and a passion for creating a seamless customer journey. Highly skilled in data-driven decision-making, the Operations Lead serves as the in-store advocate for retail inventory, proactively resolving challenges and eliminating roadblocks. Customer: Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling. Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team. Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings. Operations: Partner with Operations teams to hold successful inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed. Manage the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards. Maintain organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies. Proficient in using point-of-sale systems, inventory management software, and other retail technology. Accountable for mitigating internal, external and administrative loss of product. Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve. Merchandising: Ensure Mejuri brand standards of visual presentation, cleanliness and functionality are upheld. Execute and/or participate in the implementation and maintenance of all retail campaign signage and windows in your location. Validate the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged. People: Participate in the successful integration of new talent to our store teams. Validate the regular and accurate assessment of our people against performance review criteria and KPIs. Build healthy relationships with our people and establish a positive and engaging work environment. Adhere to and validate our policies and compliance practices. Requirements: Experience in a high volume retail environment. Experience managing standards and procedures. Adaptable with the ability to think creatively and quickly. Excellent organization and analytical skills. Critical thinking ability - identify potential challenges and develop action plans. Physical requirements: Ability to stand for 8 hours, lift up to 50 lbs. Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements. Benefits: Comprehensive medical, dental, and mental health coverage. Paid time off – inclusive of vacation and sick days. 4 months of 80% parental leave salary top-up and personalized return to work plans. Monthly retail bonus program. Regular feedback via performance reviews. A robust in-house retail learning program. Generous product discount! Salary: $31.00 - $35.00 per hour Job Data by YubHub .