Retail Onboarding Specialist

About the Role At Wolt, we're looking for a Retail Onboarding Specialist to join our Retail Onboarding Team (ReOB) in Berlin, Germany. Background of the Role Our Retail Onboarding Team is responsible for ensuring that all retail partners have a seamless onboarding experience. As a Retail Onboarding Specialist, you will play a key role in driving, optimizing, and scaling our onboarding engine in the German market. Responsibilities Own the end-to-end onboarding of retail partners – from first contact to successful go-live Actively onboard, train, and support merchants, including conducting on-site training when needed Coordinate photoshoots and manage external workforce for data entry and catalog creation Edit, structure, and optimize menus and assortments, with a strong focus on data quality (Excel is a core part of your daily work) Ensure high-quality product data and continuously improve catalog standards Collaborate closely with Sales, Account Management, and other stakeholders to remove bottlenecks across the onboarding funnel Act as a central driver of onboarding velocity by proactively identifying and resolving roadblocks Analyze and improve workflows, leveraging new technologies to scale operations Requirements Strong ownership and entrepreneurial mindset, working independently with limited guidance Structured, detail-oriented, and proactive in solving problems Excellent communication skills in German and English (written and verbal), and confidence working with senior stakeholders internally and externally Several years of experience (ideally 4+ years) in sales, account management, operations, or customer support Comfortable working with data and Excel/Google Sheets, and eager to further develop these skills Strong analytical and problem-solving skills with a clear bias for action and impact Thrive in cross-functional environments and actively drive collaboration What We Offer The opportunity to play a key role in shaping something exceptional in an international environment A steep learning and growth curve in a global technology company An attractive salary and flexible working hours High ownership and autonomy within a dynamic team A flat hierarchy in a scaling start-up environment Discount on Wolt orders Public transport allowance Wellness allowance (Urban Sports Club) Weekly (virtual) all-hands meetings and regular team events Flexible working hours + 30 days paid holiday Job Data by YubHub .