Lead Customer Experience Manager

We are seeking a Lead Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd in Scarborough, North Yorkshire. As a Lead Customer Experience Manager, you will lead a team of managers to ensure every customer has a great experience in store. You will be responsible for planning upcoming key trading activity and events, regularly taking full accountability for the store in the absence of a store manager, and running operations at checkout areas, petrol stations, and back of house services. The successful candidate will be a passionate leader who is consistently ambitious for their customers and colleagues. You will have experience of managing managers in a fast-paced, customer-facing environment, and be comfortable managing alone in the absence of more senior management. Key responsibilities: Lead a team of managers to ensure excellent customer experiences Plan for key trading activity and events Take accountability for the store in the absence of a store manager Run operations at checkout areas, petrol stations, and back of house services Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate What makes a great Lead Customer Experience Manager: A passionate leader who is consistently ambitious for their customers and colleagues Experience of managing managers in a fast-paced, customer-facing environment An operator who is comfortable managing alone in the absence of more senior management Driven to deliver high performance with a focus on efficiency and engagement Confident in the use of data and interpreting KPI's Puts inclusivity at the heart of what they do Benefits of working for Sainsbury's include: Salary £36,250 Discount card – 10% discount off on shopping at Sainsbury’s, Argos, Tu and Habitat Annual bonus scheme Free food and hot drinks provided Generous holiday entitlement Pension – we’ll match 4-7.5% of pension contributions Sainsbury’s share scheme Wellbeing support Colleague networks Cycle to Work scheme Special offers on gym memberships, restaurants, holidays, retail vouchers and more Job Data by YubHub .