Receptionist/Administrator

The role of the Receptionist/Administrator is to provide reception services and administrative support to staff within the Outpatients Department. The team undertake a wide variety of admin tasks including checking patients in for appointments, booking appointments, answering telephone queries, and processing incoming post. The ideal candidate will have previous patient or customer-facing experience and excellent communication skills. You will be able to help manage the workload efficiently and effectively on a daily basis to facilitate the patient's care being as smooth and efficient as possible. The reception team is currently made up of 12 staff members who cover the Outpatients activity predominantly based at Dorking & Redhill with travel to our other sites in Epsom and Warlingham. The staff work on a rota basis, which includes some evenings and weekends, Monday to Saturday, the shift pattern varies from week to week with no set days, only set hours. Main duties of the job To liaise and be the first point of contact for clinicians, staff, patients, carers, and non-clinical service providers utilizing and visiting the hospital. To respond appropriately to contentious, sensitive, and difficult enquiries to ensure a satisfactory conclusion. Responsible for answering incoming calls and emails, dealing with their requests for information effectively. Booking and rescheduling patient appointments via telephone, SMS, and letters. To reschedule appointments and clinics when requested and by the deadlines specified, using the computerized system. To maintain and update records as appropriate. To receive and dispatch mail promptly. To ensure appropriate handover of information relating to reception/administrative work. To attend regular meetings within DHC, maintain and keep up to date with working procedures. To manage own workload efficiently and effectively on a daily basis with a degree of autonomy. Maintain confidentiality at all times. Make decisions pertaining to the smooth and efficient running of the department acting independently but where necessary referring problems to management or the appropriate consultant via the quickest route possible. Benefits Competitive salaries Membership of the NHS pension scheme 27 days annual leave plus bank holidays, increasing with length of service Access to an Employee Assistance Programme Opportunities for training, development, and career progression Some of our sites have free on-site parking (subject to availability) Job Data by YubHub .