Activation & Adoption Manager, Seller Experience

Join a high-impact team at the center of Cisco’s mission to revolutionize how organisations connect and protect in the AI era. As the Activation & Adoption Manager, Seller Experience you will manage the structured programs that bring the seller's voice directly into Cisco’s most critical sales transformation and enablement initiatives. In this role, you will coordinate field listening networks and early testing programs across sales roles and regions. You will bring together qualitative feedback from sellers and quantitative adoption data to identify recurring patterns, surface operational friction, and translate findings into clear, actionable recommendations. Working closely with cross-functional partners and regional leads, you will manage defined program deliverables, track follow-through, and help demonstrate how field input directly shapes tools, workflows, and enablement. Working with the Seller Experience team and cross-functional partners, your responsibilities include: Managing Seller Feedback & Field Listening Programs Manage seller feedback programs and advisory communities across regions and sales roles, including planning, participation, engagement and follow-through. Build and maintain broad seller participation across regions and sales roles, in partnership with regional and functional sales leaders. Track participant engagement, recurring feedback themes, and operational follow-up actions over time. Turning Field Feedback Into Actionable Insights Synthesize qualitative feedback and quantitative program data to identify meaningful patterns, priorities, and opportunities to improve the seller experience. Distinguish systemic, recurring themes from isolated feedback, validating findings with cross-functional partners. Develop concise executive summaries, dashboards, and actionable recommendations for program owners and sales leadership. Partner with program owners to communicate back to sellers how their input was considered, including actions taken and next steps. Program Operations & Follow-Through Manage defined program deliverables, milestones, and follow-up action registers in Asana or comparable work-management platforms. Provide clear, consistent status updates, risk flags, decision logs, and next steps to cross-functional stakeholders. Track field feedback through review and follow-up, documenting decisions, action owners, and resulting program or tool changes. Use AI-enabled tools to accelerate feedback synthesis, streamline documentation, and enhance reporting efficiency while maintaining data accuracy and confidentiality. Cross-Functional & Regional Partnership Partner with regional adoption and activation leads and Sales Strategy & Planning teams to align feedback topics, timing, and follow-through with local sales rhythms. Coordinate across related seller communities and enablement programs to build on existing touchpoints and respect sellers' customer-facing time. Partner with field communications and activation leads to incorporate seller feedback and peer stories into leadership briefings, manager coaching kits, and field updates. Support a consistent global listening framework while accommodating regional and theater-specific operational nuances. Minimum Qualifications BA/BS or equivalent experience in Business, Communications, Marketing, Organizational Development, Sales Operations, Program Management, or a related field. 7+ years of experience in program management, sales operations, sales enablement, change management, field engagement, community management, or a related discipline. Proven track record supporting sales, go-to-market, customer success, or revenue-facing organizations. Strong program-management discipline, including hands-on experience using Asana or comparable enterprise work-management platforms. Excellent written and verbal communication skills, with demonstrated ability to synthesize complex qualitative feedback and data into clear insights and executive-ready presentations.