Customer Success Manager, Enterprise

At Harvey, we're transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise. As an Enterprise Customer Success Manager, you'll play a critical role in guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms, Fortune 500 companies, and premier asset managers. Responsibilities Client Relationship Management: Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience. Strategic Implementation: Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions. Customer Health Monitoring: Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early, and driving initiatives that support long-term customer success and retention. Training & Enablement: Evangelize the power of Harvey as you meet with end-users and collaborate with Legal Product Specialists to enable end-users to adopt Harvey on a daily basis. Advocacy and Engagement: Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations. Feedback Loop: Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services. Travel required: Up to 25% of the time. Requirements Extensive background in strategic customer success or account management at Enterprise SaaS, legal (big law or in-house), or top-tier management consulting firms. History and comfort conducting change management and wide-scale adoption for large technology projects. Excellent communication and strategic planning skills, and a capability of influencing stakeholders at every level, including at the executive level. Results-driven mindset and the ability to ruthlessly prioritize competing tasks and demanding customers seamlessly. A strong commitment to be collaborative and proactive with a team-first mentality. What We Offer A chance to be at the forefront of AI technology and innovation, directly impacting how our customers' businesses operate and thrive. An opportunity to contribute to the growth and direction of our rapidly evolving Customer Success program, building out best-in-class playbooks and processes. A collaborative work environment that promotes growth, learning, and development. Job Data by YubHub .