Housekeeping Manager

The Housekeeping Manager will oversee daily cleaning operations for patient rooms, public areas, and wider TLC facilities as well as the portering services across The London Clinic. You will lead the housekeeping and portering teams, be responsible for recruitment, rota management and training, ensuring high standards, productivity and patient satisfaction in line with budget, policies and accreditations. Main duties of the job Operational Management: Oversee the day-to-day delivery of housekeeping and portering services, ensuring departmental KPIs, SLAs and service standards are consistently achieved. Team Leadership: Lead and support supervisors, overseeing recruitment, training, performance management, appraisals and staff development. Workforce Planning: Manage rotas, annual leave and absences, ensuring staffing levels are aligned with operational demands and service requirements. Financial Management: Manage departmental budgets and monitor costs in conjunction with, and under the guidance of, the Head of Operations. Patient Experience: Promote a positive patient experience, working with supervisors and the Patient Experience team to resolve feedback and complaints and continually improve service quality. Compliance & Safety: Ensure compliance with relevant policies, accreditations, HTMs, hygiene standards, health and safety and fire safety requirements. Oversee audit action plans and ensure recommendations are implemented. What we're looking for Significant housekeeping, hotel services or hospitality experience, including experience in a senior supervisory or management role. Educated to high school level or equivalent; a hotel services qualification would be advantageous. Strong knowledge of health and safety, COSHH, risk assessments, hygiene standards and relevant regulations. Experience of managing budgets, financial performance and departmental resources. Knowledge of industry systems and software, with an understanding of food safety (HACCP) and waste management. Excellent communication and relationship-building skills, with the ability to engage effectively with stakeholders at all levels. Strong leadership, problem-solving and decision-making skills, with the ability to motivate teams and drive continuous improvement. Customer-focused, professional and adaptable, with the ability to maintain high standards and manage competing priorities under pressure. Confident IT skills, with intermediate to advanced computer literacy. Enhanced DBS clearance and satisfactory five-year background checks are required. Benefits Annual leave - 25 days + bank holidays Life insurance - Get life cover worth four times your salary, whether you're full-time or part-time. Private medical cover - Once you've passed probation, our employee medical scheme gives you fast-track access to private healthcare. Pension - Join our matched pension scheme. Employee assistance programme - From stress to practical guidance, our counselling service has your back. Blue light card - Unlock thousands of discounts! From supermarkets to holidays, fashion, tech, and days out, your Blue Light Card makes it all cheaper. Cycle to work - Pedal your way to a healthier, greener commute! Enjoy tax-free benefits while reducing your carbon footprint. Electric car scheme - Our Electric Car Scheme makes switching to a cleaner, eco-friendly ride simple and affordable. Subsidised staff restaurant - Dig into a variety of tasty, healthy meals without denting your wallet. Recognition programmes - Celebrate wins big and small! Our Recognition Programmes make sure your hard work doesn't go unnoticed. Job Data by YubHub .