Lead - Solution Engineer

Freshworks · Bengaluru, India Organizations everywhere struggle with the costs and complexities of software solutions. Freshworks offers a fresh vision for how the world works, building uncomplicated service software that delivers exceptional customer and employee experiences. As a Lead - Solution Engineer, your primary responsibilities include: Collaborating with Enterprise customers to identify and address their critical business challenges. Supporting the sales team by conducting discovery calls and delivering product demonstrations for active deals. Gathering requirements to define customer problems. Building and presenting compelling demonstrations of Freshworks ITOM products. Articulating the value of Freshworks solutions to various audiences. Embracing lifelong learning and continuously developing your skills. Evangelizing the refreshing user experience offered by the Freshworks platform. The ideal candidate will have 6-8 years of experience in Solution Engineering and/or IT Operations, excellent soft skills, and presentation abilities. You should be able to work on cross-functional teams, manage multiple deals, and have a strong understanding of ITOM/ITAM domains. At Freshworks, we foster an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.