AI/ML and Generative AI Solutions Architect

Cisco · San Jose, California · $203,000.00 to $258,600.00 · hybrid Cisco’s Customer Experience (CX) Engineering organization is a global team of engineers, architects, product leaders, and AI/ML experts building next-generation AI-powered experiences and capabilities through Cisco IQ, our industry-leading platform-centric approach. In this role, you will architect, build, and scale enterprise-grade AI/ML and Generative AI solutions,including predictive models, RAG architectures, and autonomous agentic workflows,that power Cisco IQ and our next-generation Customer Experience platform. Responsibilities: Design, develop, test, and deploy production-grade software applications, APIs, and/or distributed services using Python and/or Java. Develop, train, evaluate, and deploy machine learning models using frameworks such as PyTorch, TensorFlow, scikit-learn, XGBoost, or equivalent technologies. Build applications using LLMs, RAG, embeddings/vector databases, prompt engineering, AI agents, and/or LLM evaluation and observability tools such as LangChain/LangGraph, LangSmith, OpenAI or Anthropic/Claude APIs. Build data pipelines and data-intensive applications using technologies such as SQL, Spark, Kafka, ETL/ELT frameworks, cloud data platforms. Minimum Qualifications: Bachelor’s degree with 7+ years related experience, or Masters degree with 4+ years related experience. Preferred Qualifications: Hands-on experience designing and building Generative AI and agentic AI applications. Experience with LLMOps/MLOps and AI evaluation/observability. Experience building and deploying cloud-native AI/ML applications and data platforms using AWS, or Google Cloud. Benefits: Medical, dental and vision insurance 401(k) plan with a Cisco matching contribution Paid parental leave Short and long-term disability coverage Basic life insurance 10 paid holidays per full calendar year 1 paid day off for employee’s birthday Paid year-end holiday shutdown 4 paid days off for personal wellness 16 days of paid vacation time per full calendar year 80 hours of sick time off provided on hire date and each January 1st thereafter